Frequently asked questions

Hostology brings calm back to venue management, giving your team hours back every week so you can focus on creating extraordinary events. Designed by venues for venues, it is one connected platform that brings your venue team, hosts, guests and suppliers together in one clear, live space. We support your venue through every step of the journey, taking the heavy lifting off your plate.

• Smart enquiry triage: Clever AI organises incoming leads automatically so no potential booking slips through the grid.
• A smooth sales flow: Draft clear quotes, send contracts and collect secure deposit payments without the usual email back-and-forth.
• Collaborative event planning: Move seamlessly into detailed planning alongside couples, keeping guest details, dietary needs, timelines and room allocations together in one shared location.
• Tailored to your venue: Built-in automations, time-saving templates and custom workflows handle routine admin across your enquiry and planning flows, keeping operations running like clockwork.

Hostology is built for venue managers, event teams, hosts, suppliers and guests who want to plan together without endless email chains, lost notes or dusty paper binders. Whether you run a rustic barn, a grand country house, a flexible dry-hire space or a venue with stayovers and in-house catering, Hostology adapts to how you work. From intimate celebrations to large weekend weddings, it keeps everyone connected from first enquiry to event day.

Hostology supports venues right across the UK, from Scotland down to Cornwall, as well as venues around the world. It works just as well for exclusive estates hosting a handful of key dates a year as it does for busy venues running over 100 events annually. It is the ideal fit where an owner or event manager wants to step away from messy spreadsheets into a clear, modern system. It shines especially bright for venues with on-site accommodation, in-house catering and a team that wants one friendly, reliable tool to run their day-to-day.

Yes, absolutely. While Hostology was born in the UK, we support venues and hosts globally, with a growing community of customers in Australia and beyond. The platform features multi-currency options for secure event and accommodation payments, alongside international contact setups. Simply choose your country and currency when you sign up to get started.

Pricing starts at £45 a month for a boutique band and scales to unlimited for the largest venues, across six bands. Every band includes the whole platform. £99 one-off bespoke onboarding. 30-day free trial. Rolling monthly with no long contracts, or pay annually and get one month free.

Yes. There is a free 30-day trial for the venue subscription, no card needed. If you would rather see it against your venue’s real workflow first, book a 15-minute discovery call and we will walk through it together.

Yes. Receive money off Hostology for every venue you refer. Ask us for the details.

Spend less time chained to an inbox and more time welcoming prospective hosts. Hostology helps you turn early interest into confirmed bookings before potential clients look elsewhere.

• Smart enquiry triage: AI automatically organises incoming enquiries as they arrive, sorting key details so your team can respond promptly.
• Instant quotes and contracts: Draft professional quotes in minutes and issue contracts ready for effortless digital signing.
• A smooth sales flow: Guide potential hosts comfortably from their first enquiry to a confirmed deposit in one central place.

Ditch the chaotic spreadsheets for a clean, self-service experience that saves your team hours of manual data entry.

• Custom event websites: Hosts receive a personal, shareable link where guests can submit RSVPs, check timings and view gift lists in seconds.
• Dietary details made simple: Capture dietary requirements and allergies straight into your central planner so nothing gets lost on the way to the kitchen.
• Self-paying room blocks: Guests select, book and pay for their own on-site accommodation directly, turning your room block into a simple, self-managing booking system.

Give couples and event hosts a calm, structured space to map out every detail alongside your venue team, ensuring everyone stays aligned on the day itself.

• Trusted supplier hub: Recommend your favourite local suppliers while ensuring essential details, including up-to-date public liability insurance and licences, are uploaded upfront.
• Shared itineraries and table plans: Build run-of-show timelines, map out seating arrangements and refine food and drink choices together in real time.
• Integrated event payments: Track extra orders, schedule tweaks and host payments as planning progresses, keeping all financial records in one place.

Yes: a comprehensive set of accommodation management tools, from assigning rooms to fast online payments by host or guests, by card or Pay by Bank. Your team can assign available accommodation in seconds, and set up seasonal pricing, minimum stay periods and available extras.

Take the awkwardness out of chasing money with direct, transparent payment options that keep financial admin completely stress-free.

• Hostology Checkout: Give hosts and guests total choice by letting them pay by bank transfer, credit card or both.
• Powered by Stripe: All transactions process safely through our partner Stripe, landing deposits, instalments and final balances straight into your venue bank account.
• Clear tracking: Keep payment schedules completely transparent so everyone knows what is due and when, without relying on manual checks.

Yes. Hostology integrates directly with accounting tools like Xero to automate your financial admin.

Xero, Stripe, Gmail, Outlook, Google Workspace and Nylas for calendar sync. New integrations are prioritised by what venue teams ask for most.

Bespoke onboarding takes two to four weeks depending on how much data is coming across. Onboarding is £99 and it includes personalised setup, workflow templates, team training and unlimited support while you migrate. For a fee we can help with bespoke data migrations and further team training as required.

Yes. After onboarding we keep supporting you with free one-to-one catch-up calls, UK-based email support and an extensive support library for you, your customers, suppliers and guests. Our human support team is always on hand to help.

Yes. Hostology is a cloud-hosted platform, which means your data is fully encrypted, backed up and secure. Our hosting partner, AWS, operates and manages a world-class facility. Our systems are fully GDPR compliant, and we always flag when you are sharing data with your customers.