Every enquiry in the right place
Genuine enquiries enter your venue pipeline with the key details captured, so your team can prioritise responses and follow-up.
Enquiries and CRM
The wedding venue CRM that keeps your inbox out of the way
Hostology helps your team identify genuine enquiries, respond promptly and keep every conversation together. As a lead moves through show-rounds, quotes and contracts, its history stays connected to the booking, ready for the next stage.
What a venue CRM needs
Hostology is a wedding venue CRM that brings enquiries, conversations, show-rounds, quotes and contracts into one pipeline. AI-assisted filtering identifies genuine enquiries and helps capture key details. Branded templates and follow-up workflows keep your team moving, while the customer record provides continuity as an enquiry becomes a booked event.
Turn inbox chaos into bookings
-
-
Branded email templates and workflows that fire in your voice
Unlimited templates, branded to your venue, sequenced through workflows for weddings, private events or corporate. The team can always step in and personalise before it sends.
-
A pipeline that maps to a venue's reality
Show-round bookings, quotes, contracts, deposits and booked events, all on one view. No adapting a Salesforce built for someone else's business.
-
Real numbers on where your bookings come from
Sales reporting inside the dashboard shows conversion rates by source, event type, team member and season, so you can see what actually works and where the season's gap is opening.
How it fits into your venue's day.
-
01 Connect your inbox
Gmail, Outlook or Google Workspace, in a few minutes.
-
02 Watch the pipeline fill itself
Hostology filters, extracts the key details and drops enquiries into your pipeline in real time.
-
03 Respond in your voice
Use a branded template, or personalise before you send. Either way, the follow-up is scheduled.
-
04 Track what closes
Reports show where the booked events came from and where you lost the ones that got away.
From first enquiry to finished event, one platform
Enquiries, follow-ups and bookings live in the same place that runs the event itself, so a converted enquiry flows straight into planning, with nothing re-typed and nothing lost in the hand-over.
Featured case study
Accommodation
How Hostology helped Llantilio House scale from 7 to 58 events a year with the same team of three
Llantilio House, Wales
- more events each year since joining Hostology in 2023
- 8x
Common questions
Does Hostology replace my existing email inbox?
No. Hostology reads alongside your inbox. Genuine enquiries are pulled into your pipeline, everything else stays where it is. Your team keeps its usual email.
How does the AI enquiry filter know what is a genuine enquiry?
It looks at the sender, the language, the source and the shape of the message. It gets better over time as your team confirms and corrects it. If it is wrong, you flag it and it learns.
Can I keep sending emails from Gmail or Outlook, without switching?
Yes. Templates and workflows send through your connected inbox, so your hosts see the same email address they always have.
Can I see where my bookings are coming from?
Yes. Sales reports break down conversion by lead source, event type and team member, so you can decide where to put budget and effort next season.
Does this work if we get most enquiries through a directory like Bridebook or Guides for Brides?
Yes. Hostology reads whichever inbox the enquiry lands in, so if a directory forwards to your team address, the enquiry gets pulled into your pipeline the same way.